Ninety-two percent of human resource leaders say that employee experience (EX) is a top priority in 2021. Here’s a tool to empower Excellence in that area. –By Brian Hurlburt, Founder and Host, Magnifying Excellence Podcast.
But even with this focus, according to a recent Forbes.com article and stats from Deloitte, nearly two-thirds (59%) of executives report they are not ready or only somewhat ready to address the EX challenge. However, according to the article, “an EX Maturity Model is the employee experience tool that will empower EX excellence.”
Forbes.com contributor Denise Lee Yohn wrote that “an EX Maturity Model provides a roadmap as you develop the building blocks of EX – indicating where and how progress should unfold. It is also a tool for achieving a shared understanding throughout your organization of what EX requires and for ensuring alignment on the goals you are working toward. And it can serve as an assessment tool, spotlighting the areas of EX strength and weakness in your organization. When revisited at regular intervals, an EX Maturity Model can be used to track your progress and diagnose where additional attention is needed.”
She also shared 10 building blocks for the EX Maturity model:
- Strategic clarity – clear vision and strategy for EX
- EX:CX alignment – full integration and alignment of EX and CX
- Data and measurement – established KPIs and key metrics tracking
- Organizational culture – adoption of EX as strategic priority
- Executive engagement – full engagement of company leaders
- Cross-department involvement – integration of all EX-related functions
- Employee intimacy – rich and deep employee insights
- Operations – EX embedded into operations
- Systems & processes – robust EX data & platforms integrated with CX
- Skills & capabilities – EX as core competency
Click now to read more from Yohn at Forbes.com and how you can implement an EX Maturity model and ensure Excellence in your employee experience.
Photo – simon-abrams-k_T9Zj3SE8k-unsplash.com